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Animal Control

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1. What can I do if I lost my pet?

When your pet strays from home, it can be a traumatic experience for both you and your pet. The Humane Society of the United States offers these tips to help you should your pet become lost. * Contact local animal shelters and animal control agencies. * File a lost pet report with every shelter within a sixty mile radius of your home. * If there is no shelter in your community, contact the local police department. * Provide these agencies with an accurate description and recent photograph of your pet. * Notify the police if you believe that your pet may have been stolen.* Search the neighborhood. * Walk or drive through your neighborhood several times each day. (Early morning and evening are best times to look for lost pets.) * Ask neighbors, letter carriers and delivery people if they have seen your pet. * Advertise. Post signs at grocery stores, community centers, veterinary offices, traffic intersections and other locations and place advertisements in newspapers and with radio stations. * Leave items with a familiar scent outside your home. A litter box, pet bed, or a sweatshirt recently worn by a loved one can attract a pet who has strayed and become disoriented. * Be wary of pet recovery scams. When describing your pet, leave out one identifying characteristic. When talking about your pet to strangers, offer no information, ask many questions, and carefully answer questions posed to you. Be wary of people who insist that you wire them money in order for them to return your pet. * Don't give up your search even when you have little hope left. Animals who have been lost for months have been reunited with their owners. * A pet (even an indoor pet) has a better chance of being returned if he/she always wears a collar and an ID tag with current information. Ask your local animal shelter and veterinarian if permanent methods of identification (such as tattoos and microchips) are available in your area. Be sure to report your missing pet to Animal Control at (361) 777-4444.

2. Do I have to register a pet in Portland?

Both dogs and cats are the required to be registered in Portland. Veterinarians in Portland can issue a city tag at the same time the required Rabies vaccination tag is issued. You can also register a dog or cat at the Portland Police Department, 1902 Billy G. Webb Dr. (361) 777-4444 by presenting current Rabies vaccination records. Whether your veterinarian issues the city tag, or you obtain it directly from the City, the cost for registering your pet is $5.00 per year.

3. What do I do about a stray animal on my property?

Call for Animal Control services at (361) 777-4444.

4. How can I avoid dog attacks?

Never go into someone else's yard to pet a dog. * Never try to pat a dog that is chained up. * Don't reach through a car window to pat a dog. Even if the dog is one that you know and who likes you, he may not recognize you. The Safe Way to Meet a Strange Dog: 1) Stand quietly with your arms at your sides. 2) Do not shout at the dog. 3) Do not wave your arms, grab at the dog or run away. 4) If a dog looks frightened or angry, leave it alone. 5) Do not look straight into the dog's eyes. Questions and Answers about unfriendly dogs: Q: What do I do if I am approached by an unfriendly dog? A: Do not run, scream or talk. Just stand still and be quiet. Don't look directly at the dog, even if he comes up to sniff you. You can look at his tail or his foot, but don't look into his eyes. In dog language, that is a threat. Remember, quiet, still, no staring. Most likely the dog will lose interest once he looks you over. Then you can slowly move away. Q: How do I approach a dog? A: Walk up to the dog from the side, not the back or directly in front. Hold out your knuckle and let him sniff your hand, this method keeps your fingers protected. That's how dogs tell who you are by sniffing. Pat him under his chin or on the side. Never pat a dog by coming down over the top of his head or the back of his neck because it is threatening. Practice by patting your pet dog correctly. Q: What do I do if I fall down? A: Remember, quiet, still, no staring. If you are down and the dogs seems to want to bite you, slowly curl into a ball and fold your hands behind your neck.

5. My pet was bitten by another animal, what should I do?

If your pet is bitten by a wild animal: * Take your pet to a veterinarian immediately. * If the attacker is at high risk for rabies, such as a raccoon, skunk, fox, or bat, handle your pet with gloves and wash any area which may have saliva from the attacker on it. Because an attack can last seconds or more, saliva from the attacker can be deposited all over you pet. * Keep children away from the pet. * These instructions apply whether or not your pet is vaccinated. * To prevent your pet from being bitten by another animal, keep pets under control at all times and in the house at night. * You can prevent children from being bitten by: keeping them away from dogs or cats that are eating anything; keeping them away from any strange animals; keeping them away from sick or injured animals; not allowing them to take a toy or ball away from an animal that is playing with it. * By law, animal bites to humans and pets must be reported to the animal control authority at (361) 777-4444.

6. What animals spread rabies?

The rabies virus can infect any animal (if it has hair or fur, it's a mammal), but it is only common among certain mammals like bats, skunks, foxes and raccoons. Cats, dogs and livestock can also get rabies and spread it to their owners - if they do not have special shots to protect them. Rabies is very rare among rodents like squirrels, rats, mice and chipmunks, Birds, fish, lizards, turtles and insects (bugs) cannot spread rabies.

7. How can I tell if an animal is rabid?

The only way to know for sure if an animal has Rabies is through laboratory tests. In general, rabid animals often behave strangely after the virus attacks their brains. Rabid animals may attack people or other animals for no real reason, or they may lose their fear of people and seem to be unnaturally friendly. Not all rabid animals act this way, so you should avoid all wild animals, especially bats, skunks, foxes and raccoons. Also, you should not feed or touch stray cats and dogs.

8. Do coyotes carry rabies?

Yes. Like all warm-blooded animals, coyotes may contract rabies. You can learn more about rabies here.

9. What do I do if I find a bat in my house?

Bats in the home can be dangerous because a few may carry rabies. It may be necessary for the bat to be tested for rabies if someone in the home was exposed to a bat bite, bat saliva, or bat guano. It is possible to be bitten by a bat in your sleep and not know it, particularly if the potentially exposed person is a child or a heavy sleeper. If the bat is alive, it may need to be captured for rabies testing. Follow these directions to protect yourself. Close the windows, closet doors, and the door to the room where the bat is. Turn on the lights if the room is dark, and wait for the bat to land. Wear thick gloves and cover the bat with a coffee can or other hard container such as a glass jar. Slide a piece of cardboard under the can, trapping the bat. Tape the cardboard tightly to the can. Refrigerate the bat and call the Animal Control at (361) 777-4444. If the bat is dead, use gloves or another barrier to place the bat in a hard container. Do not touch the bat with your bare hands. Refrigerate the bat as soon as possible, and contact Animal Control at (361) 777-4444 to determine if it should be tested for rabies. If testing is necessary, it is provided by the City and there is no cost to you. If the bat is no longer in the home, contact your doctor to determine if it is necessary to begin rabies post-exposure prophylaxis.

10. What should I do if I find a dead bird?

Please place the bird in a bag and dispose of in the regular trash. Be sure to use bags or disposable gloves when handling the dead bird and thoroughly wash your hands afterwards.

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Athletics

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1. Do you have adult softball leagues?

The Parks and Recreation Department offers co-ed adult softball several times throughout the year. Please call (361) 777-3301 for league dates.

2. Do you have youth athletic leagues; soccer, baseball, football or softball?

There are several volunteer groups that offer a variety of sports for children. Please call (361) 777-3301 for contact information.

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Code Enforcement

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1. How often do I have to cut my grass?

Property owners or responsible parties must maintain their property and cut grass, weeds, brush and clear sidewalks. Grass may not be over 12 inches.

2. I live next to an alleyway. What are my responsibilities?

It is your responsibility to clean and clear, cut grass and/or trim trees to the center of the alleyway adjacent to your property.

3. What are the requirements for keeping shrubs and structures from hampering visability at intersections?

Property owners adjacent to street intersections must limit the height of vegetation or structures within the "sight triangle." The sight triangle is the triangle formed by measuring 20 feet from both corner of an intersection and forming a triangle. Nothing within that triangle may exceed 3 feet above the crown of the roadway (usually measured at the middle of the street). If you have questions about a possible sight restriction, contact the

4. Why are these code enforcement matters necessary?

All of the requirements listed are necessary to maintain a pleasant and safe environment for all citizens of Portland. We must all do our part to contribute to the benefit of our community. Maintaining our property is not only desirable but necessary to keep our community free of rodents and pests that are detrimental to our health and safety. Keeping the trees trimmed is necessary for the passage of emergency vehicles and for pedestrian safety on sidewalks. Displaying your address aids us in locating your property in case of an emergency.

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Community Center

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1. What are the Community Center hours of operation?

Monday thru Friday 5:30 am - 9:30 pm
Saturday 8:00 am - 6:00 pm
Sunday 12:00 pm - 4:00 pm (Events only)

2. What are the membership fees for the Community Center?

Membership fees start as low as $35 for three month fitness memberships. Please check view the Community Center or call the Parks and Recreation Department at Phone 361-777-4670 for more information.

3. What does a membership to the Community Center include?

Memberships allow patrons use of all cardio and weight equipment as well as the racquetball courts and locker rooms during regular operating hours. The walking track and gym are available for use when fitness classes are not taking place. Aquatic Center memberships and fitness classes are not included in the Community Center membership.

4. Is the Community Center available for rent?

The Community Center is available for meeting and party rentals. Please check visit the Community Center or call the Parks and Recreation Department at Phone 361-777-4670 for more information.

5. What times are the Silver Sneakers classes?

There are numerous Silver Sneakers classes to choose from  Check out the latest class schedule.

6. How much is a Silver Sneaker membership?

Memberships are free for those covered under the sponsored health care programs. Cost is $4.00 for drop ins. Please view the Community Center or call the Parks and Recreation Department at Phone 361-777-4670 for more information.

7. What does a Silver Sneakers membership include?

Silver Sneakers members have full Community Center membership privileges as well as Silver Sneakers classes, aquatic center privileges and aqua aerobics classes.

8. Do you have group exercise classes?

A variety of group exercise classes are available at the Portland Community Center. Please call (361) 777-3301 for class time and details.

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Fire

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1. What can I burn in my backyard?

No open burning of trash, refuse, or construction materials. BBQs, Chimeneas and Fire Pits are allowed only if the fire is contained and the smoke and embers do not cause a nuisance.

2. What is 2-1-1?

2-1-1 is a free, easy to remember phone number connecting callers with health and human services in their community. This service will help those who need help evacuating the area because of medical, financial and other special needs.

3. What is Code Red?

Code Red is an ultra high-speed telephone communication service for emergency notifications. This service is offered by the City of Portland to its residents.

4. Prevent Dryer Fires

Clothes dryers are a leading cause of fires in homes, hotels, motels, and hospitals. Clean the filter screen after each load. This will keep the vent clear. When accumulated lint clogs the vent, the dryer can overheat and a fire could result. Stay home while the dryer is in use, or turn off the dryer before leaving the house. Twice a year you should clean the hose pipe that vents to the outside. Use a vacuum cleaner to suck out accumulated lint and dust. Vacuum the motor area. The dust and lint in the vent pipe can ignite if it gets hot enough. Vacuum the motor area if it's accessible, but you may have to remove a panel to get at it. Clean commercial dryers regularly. They get a lot of use and will have a common venting system. It is extremely important to have the vent systems cleaned regularly.

5. Are all firefighters paramedics?

Not all firefighters are paramedics, although all firefighters are trained to the EMT Basic level.

6. Gas Barbecue Grill Safety Concerns

Propane is a flammable gas stored under pressure. Leaking propane can cause a fire or explosion if the propane reaches an ignition source. Rapidly heated cylinders can also explode in a fire situation. Never take a propane tank inside any building or dwelling, even momentarily. Never store or use propane in any building, garage, or enclosed space. Propane vapors are heavier than air. The vapors will flow into low areas. If there is a gas leak or uncontrolled fire, evacuate the area. Call the fire department from a telephone remote from the leak, such as from a neighbor's house or from a cell phone. Always keep tanks standing upright. When using a propane grill: Place grill on a noncombustible surface only at grade level. Make sure that the grill is at least 10 feet from any combustible surfaces such as buildings, walls, deck railings, and vehicles. Make sure that the grill is at least 10 feet from any possible ignition sources such as air conditioners, lights, or cars. Do not allow anyone to smoke when working with a propane tank. Keep children and pets away from the grill. Keep the propane tank shut off when not in use. Store the propane tank in a shaded area. Heat from sunlight will cause the gas to expand and vent from the tank. Periodically check all connections to make sure that they are secure and that there are no leaks. When transporting a propane tank for refilling, do not leave it inside an enclosed car or trunk because the gas will vent automatically when it is heated or warmed. Keep all hoses and connections free from spilled food, grease, and dirt.

7. How far are barbecue pits required to be from buildings?

Fires in containers such as barbecue pits must be a minimum of 10 feet from any building or structure

8. Why Should My Home Have Smoke Alarms?

In the event of a fire, a smoke alarm can save your life and those of your loved ones. They are a very important means of preventing house and apartment fire fatalities by providing an early warning signal that alerts you and your family to escape. Smoke alarms are one of the best safety devices you can buy and install to protect yourself, your family, and your home. Install smoke detectors on every level of your home, as well as outside every bedroom

9. Carbon Monoxide Danger

Carbon Monoxide is an odorless, colorless, highly-toxic flammable gas that is a product of chemical reactions that occur in a fire. The effects of inhaling carbon monoxide can range from mild headaches and lethargy, to confusion, unconsciousness, and even death. Causes of carbon monoxide in a building can include: Improper combustion, or improper ventilation, of furnaces fueled by natural gas. (Water heaters; fireplaces or wood-burning stoves; fumes from a running automobile in a garage; a blockage in a chimney or flue pipe; or, the extremely dangerous practice of using barbecues, portable stoves, or portable heaters inside.) The danger of carbon monoxide is that this insidious gas will starve oxygen from the body. Carbon monoxide cannot be detected by the human nose or other senses. The symptoms of carbon monoxide poisoning can be similar to flu symptoms, as well as headaches, fatigue, nausea, shortness of breath, weakness, vision problems, and loss of muscle control and motor coordination. If a person is left untreated in a heavy accumulation of CO, unconsciousness and death can result. If the symptoms disappear when you are away from the house, suspect the presence of carbon monoxide. Symptoms may vary according to the individual. If you suspect carbon monoxide contamination, get everyone outside immediately. Call the fire department by dialing 911 (using a telephone away from the suspected area) and report any medical symptoms, as well as the possibility of carbon monoxide contamination. The fire department will respond immediately to provide medical care if needed, and to test the building for carbon monoxide contamination by the use of air sampling meters. Remember that carbon monoxide is odorless and colorless and can only be positively identified by sophisticated air sampling and detection equipment.

10. Does the Fire Department recharge or re-inspect fire extinguishers?

The Portland Fire Department does not recharge or re-inspect fire extinguishers. However, fire extinguishers are checked during inspections to be sure that they have been inspected within the past 12 months. We cannot recommend a company to service your fire extinguisher. It is suggested that you look in the yellow pages under fire extinguishers or search for local companies via internet search to find someone that will inspect and tag your fire extinguisher.

11. Does the Fire Department assist in installing child safety seats in cars?

The Portland Fire Department does not assist in installing child safety seats in cars or vehicles. You can call Driscoll Children's Hospital at (361) 694-6700 and ask for the Injury Prevention Program and they can assist you. You will need to make an appointment with them.

12. Kitchen Fire Safety Tips:

Kitchen fire safety starts with the cook! Wear short or tight-fitting sleeves when cooking. Never leave cooking unattended; but if you must leave the kitchen for a moment, turn the surface burners off. Keep small appliances unplugged when not in use, and keep them clean and dry. If a small grease fire occurs, use the "Put A Lid On It" technique. Smother the flames by sliding a cover or larger pan over the fire while turning off the burner. Never pour water on a cooking oil fire or move the burning pan! If the fire does not instantly go out, leave the house and call the fire department.

13. Make and Practice your Home Escape Plan

Make a home escape plan for the whole family before a fire happens, and practice it with the whole family twice a year. If you know what to do ahead of time, you have a better chance of escaping from a fire! CHECK YOUR PLAN Does everyone know two different ways out of each room? The first way is probably a door, and the second way out might be a window or another door. Do all windows and doors needed for escape open easily? Have you chosen a meeting place out front where everyone will meet? You want to be able to tell the fire department that everyone is out safely. IF A FIRE DOES OCCUR: Stay out! Don't go back inside a burning building for anything or anyone. Let the fire department do that! They have the training and the protective equipment to deal with the situation quicker and safer than you could. Call the fire department from a neighbor's house.

14. How Do I Keep My Smoke Alarm Working?

If you have a smoke alarm with batteries: In standard battery-powered smoke alarms, the batteries need to be replaced at least once per year. In hard-wired battery back-up smoke alarms, the batteries need to be checked monthly, and replaced at least once per year. The entire unit should be replaced every 8-10 years. Test your smoke detectors monthly. The chirping sound means the battery is low.

15. Holiday Fire Safety Tips

Tree Safety: Never use candles as decorations. Keep trees away from heat. Never use a cut tree in a place of public assembly (apartment or hotel lobbies, restaurants, etc.) Water a cut tree at least daily Use a "non-tip" tree stand. Use only fire retardant decorations. Never leave a lighted tree unattended. Dispose of the tree properly; preferably soon after the holiday before the needles dry out. Artificial trees should have a fire retardant label. KEEP THE SEASON BRIGHT - WATCH THOSE LIGHTS! Unplug all lighting before retiring for the evening or leaving the house. Blow out candles before leaving the room. Don't leave candles burning unattended. Purchase lights and electric decorations which are listed by an approved testing agency such as Underwriters Laboratories (UL) or Factory Mutual (FM). Check all lighting for frayed wires, broken plugs, sockets, etc. Never overload outlets. Use no more than three strands of lights on a single extension cord. Never use candles on trees, or place near other flammable decorations. Never hang lights on a metallic tree. Always use appropriate weatherproof lights outdoors. Give the Gift of Life - Give Smoke Detectors!

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Health Inspections

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1. How often does the Board of Health inspect restaurants in city?

The San Patricio County Health Department routinely inspects all food establishments based on the type of establishment. To find out more information, please call (361) 364-6208.

2. What does the state Lead Law require?

You can view the regulations for lead-based paint at Texas Dept. of Licensing and Regulation website.

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Hurricanes and Other Disasters

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1. What is 2-1-1 ?

2-1-1 is a free, easy to remember phone number connecting callers with health and human services in their community. This service will help those who need help evacuating the area because of medical, financial and other special needs.

2. What should I do about my pets?

Keep your pet records and shots up to date. Stockpile any special medication, food, water and any special equipment for your pet. Know in advance if you're taking your pets with you and if the place you're going allows for them.

3. How do I turn off my water?

Everyone in your home should know how to shut off water to your home if there is an emergency. In the event of an emergency, such as a major hurricane, you may want to turn off the water supply to your home as soon as possible to prevent water damage to your property due to broken pipes within your home. If a water pipe springs a leak, knowing where the water shutoff valves are could save you money in water damage repairs. The master shutoff valve stops the flow of water to the entire house. Individual or supply shutoff valves shut off water to specific appliances and fixtures such as toilets and washing machines. Your master shutoff valve is typically located on the outside of your home. It may be in the front, on the side or in the backyard. Look for a hose-bib (outside faucet) next to your home with a pipe coming up from the ground. Located on that pipe between the ground and the hose bib is a valve. This is the master shutoff valve. Typically, the house valve will have a wheel (gate valve) or a straight handle (ball valve) for turning. Gate valves are operated by turning the wheel clockwise until the water is off. Ball valves are operated by turning the handle a quarter turn clockwise until the water is off. To verify the water is off, turn on the hose-bib next to the master shutoff valve. As you turn the master shutoff valve off, the water from the hose-bib should stop. To turn the water back on, either turn the gate valve counterclockwise or turn the ball valve a quarter turn counterclockwise.

4. What should be my first steps when a hurricane is reported coming towards town?

Plan to Evacuate! Identify what town or area you and your family will be relocating to in order to wait out the storm. Stay informed. Listen to updated newscasts, radio or online streaming information. Check supplies such as water, food, first aid kits, medication, batteries, emergency radio, flashlights, cash and fill up your gas tanks.

5. When can I return home after a Hurricane evacuation?

Only after local authorities have given the okay to do so. Monitor local news media and emergency broadcast radios for information on returning to the area. When returning home, keep the same emergency mindset that you left with remembering that City services may be significantly compromised or unavailable. Make sure you bring cash, food and water supplies, and your up-to-date picture I.D.

6. When is Hurricane Season?

The National Oceanic and Atmospheric Administration states "The Atlantic hurricane season begins June 1st and lasts through November 30th. Keep in mind, hurricanes have been recorded before and after these dates.

7. Where can I find evacuation traffic information?

Texas Department of Transportation offers up-to-date road conditions, radio broadcasting and now Twitter to help drivers stay safe and get to their evacuation destinations. For more information click here.

You can also sign up for official texts and emails from the City of Portland at www.nixle.com

8. What steps should I take to prepare for Hurricane Season?

Make a plan in which your family is involved and knows when and where you will go for evacuation. Back up your files and personal information. Begin to create a resource stockpile of money, food, bottled water and plywood for boarding up your windows.

9. When and why should I evacuate?

Citizens should be ready to evacuate the moment City officials recomend the action. Stay informed, monitor local news media and make sure your Code Red information is correct and current. Citizens should evacuate in order to prevent loss of life and/or injuries as a result of the catastrophic nature of Hurricanes

10. Where can I get hurricane information while on the move?

NOAA Weather Radio - The easiest way to stay informed is to have an inexpensive portable radio which picks up NOAA Weather Radio.

Wireless - The National Hurricane Center advisories, aircraft reconnaissance messages, and Tropical Analysis and Forecasting Branch texts forecasts and discussions and are available to Wireless Application Protocol (WAP) capable cell phones and Portable Digital Assistants (PDA).

E-Mail - If you can check your email while away from your home computer, you might consider subscribing to one of National Hurricane Center's mailing lists.

RSS Feeds - If your computer has a news aggregator or feed reader, you can set it up to receive RSS feeds from the National Hurricane Center.

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Kidz Klub

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1. Why do I have to pay an additional registration fee in the same school year?

If you withdraw your child from the program, there is a $60 registration to re-enroll. If you know you will be using the program again in the same school year, it would be better to keep your child at a drop in status.

2. Where is registration held?

You can register your child at the Community Center during business hours.

3. Why do I have to pay the same amount of monthly tuition on a short month such as December?

The monthly tuition is averaged out over the entire school year and distributed equally per month.

4. What age must my child be in order to enroll in Kidz Klub?

The age requirement is 5 to 12 years of age.

5. Must I pay even if my child does not attend?

Yes, you must pay per month. If you do not wish to use the program for a certain amount of time, you must withdraw your child. You will still be charged monthly tuition until you fill out the required withdrawal form and submit to the Kidz Klub staff.

6. When is monthly tuition due?

Tuition is due by the first of the month.

7. What is the cost for Kidz Klub?

There is a $60 registration fee and the monthly tuition is $85.

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Main

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1. How do I contact a city department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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Parks

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1. What are the pier hours?

Indian Point Pier is open 24 hours a day, seven days a week and free to the public.

2. Are there any parks that are available for rent?

Municipal Park and Joe Burke Pavilion are available for rent. Both areas have covered pavilions and barbecue pits. Call (361) 777-3301 for fees and schedules.

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Police

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1. What phone number do I call for the Police?

If you have an emergency (crime in progress or when somebody is injured), immediately call 911. This will connect you with one of our dispatchers. Our regular business line is (361) 777-4444.

2. How are Portland police officers trained

Like all Texas peace officers, Portland officers must complete basic police training through an approved training academy. The current training regimen runs 8 hours a day, 5 days per week and lasts about 14 weeks. Upon completion, the candidate must pass a state licensing exam before being granted a license to practice law enforcement.

The Texas Commission on Law Enforcement Officer Training and Education (TCLEOSE) enforces strict guidelines on both licensed peace officers and communications operators.

Portland requires training above the minimum required by TCLEOSE. Upon hire, new officers undergo 14 weeks of one-on-one training with a Field Training Officer or FTO.

Only after successfully completing the FTO program is a new officer allowed to work alone.

Training does not stop there. All officers undergo ongoing training to stay current on laws and techniques, to maintain their peace officer licenses and to obtain additional certifications throughout their career. Certifications include Basic, Intermediate, Advanced and Master. Of the 28 licensed officers in Portland, 10 are Master Peace Officers.

3. What is the requirement for display of my address?

The owner or occupant of every house, building or location shall display and maintain a properly assigned address number in a conspicuous place visible from the street. Address numbers shall be at least three (3) inches high and shall be of a contrasting color to the background. This is especially important for identifying locations in the event of an emergency. If you are not sure of your address contact the Police Department E-911 Addressing/Division Coordinator at 361-777-4705.

4. Is there a teen curfew in Portland?

Persons under age 17 may not be out in public during curfew hours. Curfew hours are: Sunday - Thursday 11:00pm - 6:00am Friday - Saturday 12:00am - 6:00am

5. What is 2-1-1?

2-1-1 is a free, easy to remember phone number connecting callers with health and human services in their community. This service will help those who need help evacuating the area because of medical, financial and other special needs. https://www.211texas.org/211/

6. What is Code Red?

Code Red is an ultra high-speed telephone communication service for emergency notifications. This service is offered by the City of Portland to its residents.

7. Where do I go to obtain a new driver license?

There are three Texas Department of Public Safety driver license offices near Portland:
- DPS Regional Headquarters 1922 South Padre Island Drive Corpus Christi, TX 78416-1399 (361) 698-5625
- 913 S. Commercial Aransas Pass, TX 78366 (361) 758-8680 (Call for testing times)
- 120 E. Fulton Sinton, TX 78387 (361) 364-1956 (Call for testing times)

8. Do police officers have quotas for the number of citations they must write?

No. In fact, quotas are prohibited by Texas law. All patrol officers, however, have a responsibility to enforce traffic laws to insure the smooth flow of vehicular traffic and the safety of pedestrians that use our roadways. Officers have the discretion to make an arrest, issue a citation, issue a warning citation, or a give a verbal warning for most traffic violations.

9. Do I need a permit for a block party?

Yes, the chief of police approves block parties. You can reach him at (361) 777-4444. Approval for block parties is contingent on the ability to conduct the event safely and without undue disruption to other citizens.

10. How much is the alarm registration renewal charge?

The alarm permit renewal fee is $35 per year. In addition the renewal fee, permit holders are charged for false alarms that occur during the 12-month permit period.

For residential alarms, a permit holder is charged $50 for every false alarm over five emitted from the residence.

For commercial holdup alarms, the permit holder is charged a fee of $85 for every false alarm.

Click here to read the Alarm Permit Ordinance (Section 11-132 of the Code of Ordinances)

Click here to download an Alarm Permit Application.

11. What are the On-Street Parking Regulations?

In Portland, the following local restrictions apply:

* Unhitched trailers may not be left on a public street (Chapter 19-7, Code of Ordinances).
* Motor vehicles (other than trailers) of any type may not be left on a public street for more than 48 hours at a time. (Chapter 11-89, Code of Ordinances)
* Junked vehicles are not permitted anywhere in the city visible from a public right-of-way. For details on what constitutes a junked vehicle, refer to the full ordinance. (Chapter 11-110, Code of Ordinances)

12. Are there any parking bans in Portland?

* Any truck or other motor vehicle in excess of 1 1/2 ton net carrying capacity may not park overnight on any public street (Section 21-10, Code of Ordinances)

* Any truck or other motor vehicle in excess of 1 1/2 ton net carrying capacity that is parked for the purpose of loading or unloading, may not park remain parked for a time exceeding 12 hours. (Section 21-9, Code of Ordinances)

* No motor vehicle, truck or trailer containing any quantity of explosive, flammable, corrosive, oxidizing, compressed or poisonous material shall park on any public or private property in Portland. (Section 21-50, Code of Ordinances)

* Yard Parking - Vehicles may not be parked in front yards. Parking is permitted only on an improved surface (concrete, asphalt or approved pavers) (Section 21-80, Code of Ordinances)

13. Where can I find out about the laws related to parking?

Parking is regulated by both local and state laws. Police have recently stepped up enforcement of parking regulations in Portland, particularly those that create a danger for children and other pedestrians, and those that keep our neighborhoods safe and attractive.

14. Where do I report a streetlight or traffic light outage?

Traffic light and street light outages may be reported to the Police Department non-emergency number at 361-777-4444 or by clicking here (insert link to street light service request). You can also call (877) 373-4858 to report street lights that are out. If you have a pole number or a street address, that makes locating the light much easier.

15. How can I get a "Slow - Children at Play" sign for my street?

The City of Portland has adopted and complies with the guidelines of the Manual on Uniform Traffic Control Devices (MUTCD). These policies identify specific traffic and pedestrian volumes, accident history, and any unusual conditions which must be present a traffic control device can be installed. Overuse of certain signs reduce their effectiveness and if installed where not justified they are largely ignored by drivers. Engineering studies have determined that Children at Play signs and other similar "non-enforceable" information signs do not help in reducing speeds and are, therefore, not recommended. A better way to deal with speeders is through increased radar patrols. If you believe there is an unusual number of speeders on your street, you can request extra radar patrols by making the request to the chief of police at (361) 777-4444.

16. How do I get a handicap parking permit?

Disabled parking permits are issued by the county tax assessor's office. You can apply for a permit by downloading an application from:

http://www.txdmv.gov/vehicles/drivers/disabled.htm

The application must be signed by a physician or podiatrist. Once you have completed the form, you can apply at the San Patricio County Tax Assessor's office at 900 Austin St.

17. How do I get a stop sign installed or the speed limit on my street lowered?

The City is often asked about changing speed limits or installing stop signs or other traffic controls as a way to reduce speeding and improve safety.

The Manual on Uniform Traffic Control Devices (MUTCD) dictates the size, shape and color of all traffic signs. This manual also establishes guidelines for setting speed limits and installing signs and other traffic control devices, and thus creates uniformity from state to state.

The State of Texas and the City of Portland has adopted and complies with the guidelines of the MUTCD. These policies identify specific traffic and pedestrian volumes, accident history, and any unusual conditions which must be present at the intersection before these traffic control devices may be installed.

Overuse of stop signs reduces their effectiveness and if installed where not justified they are largely ignored by drivers who tend to speed up between stop sign controlled intersections rather than slow down. To request a stop sign at an intersection or change a speed limit, please address an email to the chief of police at chief@portlandpd.com. Your request will be evaluated within the limits of the MUTCD.

18. Can I contest a traffic ticket?

Yes, you may contest a citation. You may request a court hearing either in person or by mail to Municipal Court 1900 Billy G. Webb Portland, TX 78374.

19. How do I file a police report?

A police report can be filed in person at the Portland Police Department anytime, 24-7. Our office is located at 1902 Billy G. Webb Drive. (361) 777-4444.

20. Can I get a copy of the police officer's accident report?

Accident reports are available within 10 days of an accident at the police department, 1902 Billy G. Webb Dr. or by contacting the police records division at (361) 777-4820. Certain restrictions apply.

21. Where do I register a Motor Vehicle?

To register a vehicle, contact the San Patricio County Tax Office at (361) 364-9397. The County Tax Assessor-Collector has a local tax office at 900 Austin Street. There is no listed telephone number for the Portland office

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Public Works - Streets & Drainage

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1. Who is responsible for street maintenance?

The Street Maintenance Division is responsible for all activities related to street maintenance including street repair, sidewalk repair, traffic painting, sign maintenance, street sweeping and public works inspection.

Street repair includes the patching of potholes, water and sewer street cuts and other damaged areas of city streets. Potholes are a common paving defect and it is important to repair them as soon as possible to maintain a safe and conforming roadway. Quick action can avoid more serious repairs and additional inconvenience to residents. Is there a pothole near you? Let us know about it and we will get it repaired as soon as possible.

2. How do I report a pothole on the street?

Call the Public Works Department at (361) 777-4601. Please provide the nearest street address to the pothole and/or nearest street intersection.

3. There's a big crack in the sidewalk on our street. Who's responsible for repairs?

The Street Division is responsible for repairing public sidewalks in Portland. If you notice a damaged sidewalk, call our Public Works Department at (361) 777-4601. A supervisor will inspect the area and place the damaged location on a schedule.

Due to limited funding, we are only able to repair a limited number of sites every year. Repairs are prioritized by a number of important factors, including the extent of damage and the site's proximity to schools, churches and other public buildings. Of course, especially hazardous sites are repaired immediately.

4. Who is responsible for driveway repairs to private residences and business?

Driveways provide property owners access to city streets. Property owners are responsible for the maintenance and repair of their driveway approaches up to the joint in the street pavement as well as any private parking lots.

5. Can I sweep leaves and grass on to the street for the street sweeper to pick up?

No, you must place this waste in plastic bags. The street sweeper is not designed to remove piles of leaves and debris, and therefore will bypass them. Remember everything that gets thrown in the street goes down the storm drain, which leads directly to the ocean.

6. Where do I report a streetlight or traffic light outage?

Traffic light outages may be reported to the Police Department non-emergency number at (361) 777-4444. Call (877) 373-4858 to report street lights that are out. If you have a pole number or a street address, that makes locating the light much easier.

7. Who is responsible for tree removal and/or trimming?

Most trees (except in city parks) are the property of the property owners so each individual property owner is responsible for their trees, removal and/or trimming. In addition, Code Enforcement is responsible for enforcing city ordinances that pertain to over grown trees into streets and/or easements.

8. Who is responsible for the maintenance of the city storm drains?

The Street Division is responsible for maintaining city owned storm drains. Storm drains are inspected and cleaned on a routine schedule to ensure they are in proper condition. Just before the rainy season, all the drains are checked for clearance. If you see a clogged drain or one that may be obstructed by trash or vegetation, call Public Works at (361) 777-4601.

Please note: Several drains and drainage channels in the city are part of San Patrcio County's system and are maintained by county crews. When you call Public Works, we should be able to tell you if the drain belongs to the city or the county. If the drain belongs to the county, we will notify the county's Maintenance Department of the problem.

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Public Works - Trash & Recycling

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1. Who picks up our garbage and recycling?

The City of Portland, through a contract with Republic Services, picks up residential and small business garbage once each week. Recycling is picked up on your regular garbage day once every two weeks. Brush/trash pick-up is done once per month with the city being divided into four areas. If you have any questions or concerns about solid waste services, please call the Public Works Department at Phone 361-777-4601. You can also directly call the Republic Services at Phone 361-882-1878.

2. When are the garbage collection days?

The garbage collection days are based on your address. Republic Services provides street-side or curbside residential collection service once a week, recycling pick up once every two weeks, and collection of bulk waste is once per month. Visit PortlandTx.gov/WasteSchedules to find your schedule

3. What items will NOT be picked up?

Tires, batteries, paint cans or any household hazardous waste will not be picked up. Hazardous waste includes any chemical, compound, mixture, substance or article which is designated by the United States Environmental Protection Agency or appropriate agency of the state to be a hazardous as that term is defined by or pursuant to federal or state law.

4. Who picks up bulky items?

Republic Services picks up appliances, otherwise known as bulky items, as part of their regular scheduled trash/brush schedule. Bulky waste includes stoves, water tanks, washing machines, furniture and other items too large or too heavy to fit in the 92 gallon containers. Appliances containing freon such as refrigerators and air conditioners will not be picked up.

5. How can I get a new recycle cart?

Call Public Works at Phone 361-777-4601 for availability.

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Public Works - Water & Wastewater

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1. How do I shut off my water?

Your master shut-off valve is typically located on the outside of your home. It may be in the front, on the side or in the backyard. Look for a hose-bib (outside faucet) next to your home with a pipe coming up from the ground. Located on that pipe between the ground and the hose bib is a valve. This is the master shut-off valve. Typically, the house valve will have a wheel (gate valve) or a straight handle (ball valve) for turning.

2. How do I know if I have a leak?

The easiest way to determine if you have a leak is to turn off all taps and make sure there is no water being used in any other way (including humidifiers, air conditioners and ice machines). Go to the water meter and if the red triangle located at the top of the meter is continuing to spin there is a leak somewhere in your plumbing. If it is spinning, check your toilets! A toilet is the most common place to find an undetected leak.

3. I have a leak on my property. Can someone from the city fix it?

Call Public Works at (361) 777-4601 to verify location of leak close to the meter. The city will only repair leaks up to the meter, any repairs required on the customer's side of the meter is the responsibility of the property owner.

4. What is hard water?

Hard water is the most common problem found in the average home. Hard water is typically defined as water having more than 1 GPG (grains per gallon) of dissolved minerals in it, generally consisting of calcium, magnesium carbonate and/or manganese. The amount of hardness in water is usually measured in either PPM (parts per million) or GPG (grains per gallon).
17.1 PPM or 17.1 Mg/L = 1 GPG
OR
PPM or Mg/L divided by 17.1 = GPG
The range of CoP's water will be 1 – 12.6 gpg

5. How is hydrogen sulfide gas produced in a water heater?

A water heater can provide an ideal environment for the conversion of sulfate to hydrogen sulfide gas. The water heater can produce hydrogen sulfide gas in two ways - creating a warm environment where sulfur bacteria can live, and sustaining a reaction between sulfate in the water and the water heater anode.

A water heater usually contains a metal rod called an "anode," which is installed to reduce corrosion of the water heater tank. The anode is usually made of magnesium metal, which can supply electrons that aid in the conversion of sulfate to hydrogen sulfide gas. The anode is 1/2 to 3/4 inches in diameter and 30 to 40 inches long.

6. Does the City of Portland add fluoride to its drinking water?

The immediate answer is no. However there is a naturally occurring, detected level of fluoride in Portland drinking water. The current range of concentration is from 0.3 to 1.0 milligrams per liter (parts per million).

Since fluoride, derived from the natural element fluorine, is known to strengthen dental enamel and is effective in preventing tooth decay, the American Dental Association (ADA) has recommended an optimum level of fluoride in drinking water of between 0.7 to 1.2 milligrams per liter. Portland water falls within range naturally.

7. What is our water source?

The SPMWD obtains its water supply from the Choke Canyon/Lake Corpus Christi Reservoir System within the Nueces River Basin. These reservoirs are fed by the Nueces, Frio and Atascosa Rivers. The Mary Rhodes Pipeline was completed in September 1998 and extends 101 miles from Lake Texana near Edna, Texas.

The pipeline delivers water to the O.N. Stevens Water Treatment Plant in Corpus Christi. The treatment plant purifies the water through a process of chemical treatment, settling, filtration and disinfection. Water treatment chemicals are added to remove impurities, kill harmful bacteria, eliminate tastes and odors and help prevent tooth decay.

The same quality drinking water is then delivered to all residential, commercial and industrial customers through a treated water transmission main from O.N. Stevens Plant to SPMWD by the Reynolds Aluminum Plant east of Gregory.

8. How can I check for a leaky toilet?

Adding food coloring to the tank is one way of checking. If you have a leak, the food coloring will spread into the bowl, causing it to change color as well. The most common causes of a leaking toilet are:

• The float device set too high, which causes water to run into the overflow tube
• A warped or cracked flapper

9. What should I do if my sewer is blocked?

Please call the city first so that it can be determined if it is a city problem or homeowner problem. Once it is confirmed, the department will advise you on what to do next. If it is a homeowner problem, you will be advised to call a plumber. If, however, it is a city problem, it will be addressed immediately.

10. Where does city maintenance end?

If the problem is in the sewer lateral, the homeowner or business is responsible for correcting the problem. The owner of the property is responsible for maintaining and cleaning the sewer lateral from the building (or home) to the sewer main, including the connection on the sewer main.

City maintenance of the sewer service ends at the outside surface of the pipe on the sewer main, where the tap is made. Locating the lateral is also the responsibility of the property owner. Homeowner / business responsibility does not end at the easement or property line but at the city sewer main.

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Senior Center

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1. What are your hours of operation?

Monday - Friday 9:00am - 2:00pm
Closed on hoildays

2. Is there a fee to join the Senior Center?

No, there is no fee.

3. Is lunch provided at the Senior Center?

Lunch is available and sponsored by the Area Agency on Aging.
Preregistration and approval is required for lunch. You do not have to take
part in the lunch program to enjoy the programs provided at the Portland Senior Center.

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Skate Park

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1. What are the skate park hours of operation?

Monday-Friday 5:30 am - 9:30 pm
Saturday 8:00 am - 6:00 pm
Sunday 12:00 pm - 4:00 pm

2. What are the skate park membership fees?

Daily fees are $3 for City of Portland residents and $5 for non-residents. Memberships start as low as $60 per year. Please check the Community Center page or call the Parks and Recreation Department at (361) 777-3301 for more information.

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Utility Billing

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1. Where can I pay my utility bill?

There are several options to pay your utility bill. View all payment options.

2. When is my bill due?

All utility bills are due on or before the 15th day of each month. Except as allowed by state law for certain types of individuals, if payment is not made by the due date, the bill is considered delinquent, and the city will promptly notify the non-paying user. Delinquent bills are charged a penalty of 20% of the amount of the delinquent bill.

If payment is not made within 30 days of the billing date, services will be disconnected.

If your water has been disconnected for nonpayment, a $20 dollar disconnect processing fee will be charged even if the disconnect has not physically taken place. If the services have been disconnected during business hours, a $20 disconnect processing fee plus a $25 reconnection charge, for a total of $45 must be paid before the water can be reconnected. After 5:00 pm, a $20 disconnect processing fee plus a reconnection charge of $45, for a total of $65, can be paid at the police department between the hours of 5:00 pm and 10:00 pm.

3. How can I start my new water service and do I have to pay a deposit?

You can download an application from our website and email it back to us however we will have to have a payment for the deposit which normally is $160 depending on the size of your meter. You can either make this payment by mailing your check to Utility Billing, City Hall, 1900 Billy G Webb, Portland, TX 78374.

Or you can connect your water service by coming in person to the City Hall located at 1900 Billy G Webb between the hours of 8:00 am and 5:00 pm. However if you want your water service on the same day you must come in before 3:00 pm since all our service orders are sent out to be connected after 3:00 pm.

4. I just need my water service on temporary, do I have to pay for a deposit?

The city does have a Courtesy Hookup for a base water charge of $25.16 for a period of 10 calendar days, and 3,000 gallons only. There is no garbage pickup for Courtesy Hookup. The purpose of this hookup is to accommodate facilities being prepared for sale (or similar set of circumstances. The payment of $25.16 must be made before the service is connected.